Terms & Conditions

1. Service Agreement

These Terms & Conditions ("Terms") govern any service proposal, quotation, statement of work, or order ("Engagement") between Digitalize Agency ("we", "us", "Agency") and the client ("you", "Client"). By engaging our services, requesting a quote, or submitting an order through this website, you agree to be bound by these Terms.

2. Scope of Work

The scope of each Engagement, including deliverables, timelines, and pricing, will be defined in a written proposal, order confirmation, or statement of work. Any work outside the agreed scope will be treated as a change request and may incur additional fees, to be agreed in writing before work begins.

3. Payments

Unless otherwise agreed in writing, projects are billed according to the package or quote selected at checkout. Standard terms are 50% upfront before work commences and the remaining balance due upon completion and before final handover, unless a milestone-based schedule has been agreed. Recurring services (SEO, Social Media Marketing, SaaS maintenance) are billed monthly in advance. Late payments may result in suspension of services and accrue interest at 1.5% per month on overdue amounts.

4. Deliverables

Deliverables will be provided as described in the applicable proposal or order. The Client agrees to provide timely feedback, content, access credentials, and approvals required for us to complete the work. Delays in Client feedback may extend delivery timelines accordingly.

5. Intellectual Property

Upon full and final payment, ownership of custom deliverables created specifically for the Client (excluding third-party libraries, frameworks, stock assets, and our pre-existing tools/components) transfers to the Client. Until full payment is received, all work product remains the property of Digitalize Agency. We retain the right to display completed work in our portfolio and marketing materials unless the Client requests confidentiality in writing.

6. Liability

Our total liability arising out of any Engagement is limited to the total fees paid by the Client for that Engagement in the preceding three (3) months. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, except where such limitation is not permitted by law.

7. Project Delays

While we make every effort to meet agreed timelines, delivery dates are estimates and not guaranteed deadlines unless explicitly stated as binding in a signed contract. Delays caused by Client (late feedback, missing content/assets, scope changes) will adjust the timeline accordingly and will not be considered a breach by the Agency.

8. Termination

Either party may terminate an Engagement with 14 days written notice. The Client will be billed for all work completed and expenses incurred up to the termination date. Amounts already paid for undelivered work beyond what has been completed will be refunded in accordance with our Refund Policy.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Digitalize Agency is registered, without regard to conflict-of-law principles.