Refund Policy

1. Refund Conditions

We want every Client to be satisfied with our work. If you are not satisfied with a deliverable, please notify us in writing within 7 days of delivery so we can address the issue through revisions. Refunds are considered on a case-by-case basis where we have failed to deliver the agreed scope of work and are unable to remedy the issue through revision.

2. Cancellation Policy

Project-based engagements: if you cancel before work has started, you will receive a full refund of any upfront payment minus payment processing fees. If you cancel after work has started, you will be refunded for any uncompleted milestones only; amounts corresponding to completed work and work-in-progress are non-refundable. Subscription-based services (SEO, Social Media Marketing, SaaS maintenance plans): you may cancel at any time effective at the end of the current billing cycle; we do not provide partial-month refunds.

3. Non-Refundable Services

The following are non-refundable once work has commenced: third-party costs already incurred on your behalf (domain names, hosting, premium plugins/themes, paid advertising spend, stock licenses); custom development work that has been delivered and approved; consulting, strategy, or audit services once the report/findings have been delivered; setup/onboarding fees.

4. Processing Time

Approved refunds are processed within 7-14 business days to the original payment method or bank account used for payment. You will receive written confirmation once the refund has been issued. Processing times may vary depending on your bank or payment provider.

5. How to Request a Refund

To request a refund, please contact us through the Contact page with your order number and a description of the issue. Our team will review your request and respond within 2 business days.